Sunday, November 19, 2017 Elyria 38°


911, phone problems seen in several cities


VERMILION — Those trying to dial 911 in the city of Vermilion were unable to connect with a dispatcher for several hours today.

Vermilion police TAC Supervisor Kate Kopriva said the problem came from a damaged line in the Cleveland area, which also is affecting 911 calls being routed through Erie County.

Holly Hollingsworth, a spokeswoman for AT&T, said there was a hardware issue that was fixed shortly before 3 p.m. Kopriva said the problems began around 11:15 a.m.

Those needing to reach the Vermilion Police Department in an emergency had been asked to call (440) 967-6116.

The problem didn't impact 911 calls going into the Lorain County 911 Call Center, according to Communications Supervisor Tracy Slagle.

She said there have been some long distance issues, but those haven’t impacted 911 calls.

Lorain County Emergency Management Agency Director Tom Kelley said although the 911 center may not have had a problem with the calls they received, those placing calls from within the county may have had a problem getting through.

Because calls placed to 911 are routed through Toledo to Cleveland before being sent to the call center, calls may have had problems when they were switched through Cleveland, Kelley said.

The North Ridgeville Police Department posted a notice earlier this afternoon on its Facebook page saying they were experiencing 911 and phone line problems. They urged those needing help to leave a comment on their page. That notification was taken down shortly after 3 p.m.

Read Saturday’s Chronicle for more on this story.

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